Shippment Policy
Last updated on 31 Oct 2024
Shipment Policy for Fishbot
Welcome to Fishbot! We’re committed to providing our customers with high-quality seafood and spices delivered fresh, on time, and in premium condition. Please review our shipment policy to understand our delivery process.
1. Delivery Timeframe
Same-Day Delivery: For orders placed before specific cut-off time, 12 PM, we offer same-day delivery within a 4-5 hour window to ensure freshness and convenience.
Delivery Hours: Our delivery services operate from specific delivery hours, 8 AM to 8 PM. Orders received after the cut-off time will be delivered the next day.
Areas Covered: We currently deliver across regions or cities Fishbot serves.
2. Shipping Charges
Standard Charges: A flat shipping rate of Rs.60/- applies to all orders.
Free Delivery: Free delivery on orders over Above RS. 2500/-, if applicable.
3. Order Tracking
Customers will receive a tracking link or SMS notification once the order is out for delivery, with estimated delivery times to allow for smooth receipt of fresh products.
4. Packaging and Freshness
All products are carefully packed in hygienic, temperature-controlled packaging to ensure the highest quality and freshness upon arrival.
We use [mention packaging specifics like ice packs or vacuum-sealed bags for certain seafood] to maintain optimal quality during transit.
5. Delivery Attempt
Missed Deliveries: In case of a missed delivery, our team will make a second attempt, and customers will be notified to arrange for receipt.
If a delivery is not received after two attempts, the order may be canceled, and no refund will be issued.
6. Order Modifications or Cancellations
Modifications: Modifications to orders are allowed up to 15 minits before the scheduled delivery.
Cancellations: If you need to cancel an order, please contact us immediately. Cancellations made within timeframe, 15 minits of placing the order may be eligible for a full refund.
7. Customer Support
For any issues with your delivery, please contact our support team at [email protected] or phone +91 6355 350 884. We strive to resolve any concerns promptly to ensure a smooth and satisfactory shopping experience.
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