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Frequently Asked Questions.
Support Team 
The minimum order value on Fishbot is ₹600. Orders below this amount may not be eligible for checkout or free delivery benefits.
Yes, free delivery is available on orders of ₹600 or more.
No. Delivery and packing charges are charged separately, unless your order qualifies for a free delivery offer. Charges depend on order size, location, and delivery partner availability.
Fishbot uses multiple third-party delivery partners to ensure timely and safe delivery based on the customer’s location.
The delivery partner is selected automatically to provide the best service coverage for your area.
Delivery timelines depend on:
- Your delivery location
- Product availability
- Third-party logistics partner
- Estimated delivery details are shared at checkout or via order updates.
All products are hygienically cleaned, securely packed, and temperature-controlled to maintain freshness and quality during transit. Packaging standards follow food safety norms.
Fishbot accepts secure online payments through Razorpay Payment Gateway, including:
- Debit Cards
- Credit Cards
- UPI
- Net Banking
- Wallets (as supported by Razorpay)
Yes. All transactions are processed via Razorpay, which follows PCI-DSS security standards and uses advanced encryption to ensure safe and secure payments.
Orders can only be cancelled before processing or dispatch.
Once seafood products enter preparation or shipment stages, cancellation may not be possible due to the perishable nature of the items.
Due to the perishable nature of seafood, returns are generally not accepted.
However, refunds or replacements may be considered in cases of:
Wrong product delivered
Damaged or spoiled product at the time of delivery
Customers must report such issues immediately upon delivery with supporting images or videos.
Approved refunds are processed within 5–7 working days, depending on the original payment method and bank processing timelines.
Yes. Fishbot regularly offers:
Promotional coupons
Seasonal discounts
Referral-based offers
All offers are subject to specific terms and validity periods and may not be combined unless explicitly stated.
Coupon codes can be applied at the checkout page. Only one coupon per order is allowed unless mentioned otherwise.
A coupon may be rejected due to:
Expired validity
Minimum order value not met
Location restrictions
Coupon already used
Please review the coupon terms before applying.
Yes, all product prices displayed on Fishbot are inclusive of applicable taxes, unless stated otherwise.
Service availability depends on location and logistics partner coverage.
If your area is not currently serviceable, Fishbot may expand delivery services in the future.
Currently, deliveries are processed based on availability and logistics schedules. Specific time-slot delivery options may be introduced later.
You can reach Fishbot customer support through:
Website contact form
Registered email or phone number listed on the website
Our team will assist you with order, delivery, or payment-related queries.
You can reach Fishbot customer support through:
Website contact form
Registered email or phone number listed on the website
Our team will assist you with order, delivery, or payment-related queries.
Yes. Fishbot reserves the right to modify prices, policies, offers, and delivery terms at any time without prior notice. Updated policies will be reflected on the website.